About Us
About Us
RevMax is a modern Business Development Center that offers a variety of comprehensive customer retention tools and strategies that help you operate your dealership’s sales, service and parts department(s) and improve the customer service process.
For dealerships looking for a competitive advantage, outsourcing has become a hot topic. The reason is the increased awareness that outsourcing will help keep the in house focus more on core competencies. Some clear advantages include:
- Less Capital Expenditure – By outsourcing certain requirements, a dealership does not have to buy expensive hardware, software and equipment.
- Less Management Headache – When outsourcing business processes such as follow up and appointments a company no longer has to hire, train, offer benefits and manage new personnel.
- Focus on Core Competencies – Outsourcing non-core related process allows more focus on core competencies and strengths giving it a competitive edge.
- Improved Customer Service – Through improved responsiveness and understanding, customer loyalty is increased and customer agitation is decreased.
- Continuous Feedback – A good company would always like to follow up quickly with its customers on items they have bought or serviced and rectify any potential problem before it is logged as a complaint.
- Higher Customer Retention – A properly planned and designed customer retention system can give a dealership clear cut advantage over a dealership that does not use one. The difference between a dealership with a follow up program and one without can be clearly seen in the ROI. Studies have concluded that it costs up to 10 times more to acquire new customers than to retain old ones. Still more studies have shown that most defections to competitors are because of service issues, not products or pricing. An effective follow up program is a significant step in responding to these issues.
If a CRM system and Follow Up Program, can help to maintain customer satisfaction, this will increase customer loyalty, and they will keep coming back to service their vehicle and buy again and again, hence customer retention. The repeat business is coming from the delighted customers that are turned from doubting clients into loyal advocates. If you are delivering the ultimate customer experience, this will seed the word of mouth buzz, which will spawn more new business. More business at lower cost equals more profit.