Through our popular RevMax Report, you are provided information to create a campaign to strengthen your customer retention and CSI based upon your customers direct feedback. Customers are contacted within 1-3 days of their sales or service experience with three attempts made at varying times and days, to ensure a contact ratio that reaches the highest number of customers. Customer responses with flagged “hot alerts” are emailed or faxed to the dealership daily for complaint resolution. Additionally, customers are reminded to send in the factory “Customer Survey” to help improve return rates. An optional message is left for customers who were not reachable via phone attempts. Customized calling program and dealer approved scripts maximize your business goals and objectives. We provide customer data verification and feedback with timely and accurate reports. Industry standard Adobe PDF and Microsoft Excel formats allow for easy review.