Service
Service Appointment Scheduling
A typical customer experience can either generate revenue or decrease growth. When your customers call your dealership you need to be ready. By implementing RevMax you ensure:
- Calls are answered in a professional and timely manner
- Questions are answered and the appointment is scheduled promptly
Service Appointment Reminder
Customers are contacted one business day prior to service appointment as courtesy reminder.
Missed Appointment Rescheduling
Customers who do not arrive for their scheduled service appointment are contacted the following business day and offered a rescheduled appointment time.
First Service Appointment Scheduling With Reminder
New or used vehicle customers are contacted to thank them for their purchase and welcome them to the service department by scheduling their vehicle’s first service appointment, thereby establishing the initial relationship with the service department.
Service Retention / CSI Follow Up Survey Program
Through our popular RevMax Report, you are provided information to create a campaign to strengthen your customer retention and CSI based upon your customers direct feedback. Customers are contacted within 1-3 days of their sales or service experience with three attempts made at varying times and days, to ensure a contact ratio that reaches the highest number of customers. Customer responses with flagged “hot alerts” are emailed or faxed to the dealership daily for complaint resolution. Additionally, customers are reminded to send in the factory “Customer Survey” to help improve return rates. An optional message is left for customers who were not reachable via phone attempts. Customized calling program and dealer approved scripts maximize your business goals and objectives. We provide customer data verification and feedback with timely and accurate reports. Industry standard Adobe PDF and Microsoft Excel formats allow for easy review.
Trend Reports
Comprehensive management reports, charts and graphs are forwarded monthly for trending purposes and analysis. Trending provides specific information to assist your dealership in pinpointing the results of your customer retention efforts.
Sales Follow Up Survey
Following the purchase of a new or used vehicle, each customer is contacted to ensure the purchase experience was handled to their satisfaction. Comments and suggestions are documented, manufacturer surveys are prompted and first service appointments are scheduled.
Special Order Part Notification
As special order parts arrive, the customer is contacted and a service appointment is scheduled.
Service Declined Maintenance
Service customers who decline recommended services are contacted to determine if they would like to schedule an appointment to have the services completed within thirty days. (Incentive offered at dealers discretion).
Sales Missed Opportunities
Customers who did not purchase a vehicle during their visit to the dealership are contacted to determine 1) the reason a purchase wasn’t made 2) if they are interested in speaking to someone again and 3) the form of advertisement that lead them to the dealership.
Phone and Email Campaigns
Customers are contacted to increase awareness and promote 1) Special Promotions 2) Service Clinics 3) Recall Notifications 4) Maintenance Reminders
Warranty Expiration Notifications
Customers are contacted to inform them of their warranty approaching expiration and to schedule a time for dealer personnel to call and discuss extended warranty options.
Lease Expiration Notifications
Customers are contacted to inform them of their approaching lease term expiration.
CSI Survey Reminders
Customers are contacted as a reminder to return the manufacturers survey that they will be receiving.
Inactive Customer Retention
Inactive customers are contacted and invited back into the dealership by offering special service promotions or incentives.