Sales
Sales Follow Up Survey
Following the purchase of a new or used vehicle, each customer is contacted to ensure the purchase experience was handled to their satisfaction. Comments and suggestions are documented, manufacturer surveys are prompted and first service appointments are scheduled.
Sales Missed Opportunities
Customers who did not purchase a vehicle during their visit to the dealership are contacted to determine:
- The reason a purchase wasn’t made
- If they are interested in speaking to someone again and
- The form of advertisement that lead them to the dealership.
Phone and Email Campaigns (Customers are contacted to increase awareness and promote:)
- Special Promotions
- Service Clinics
- Recall Notifications
- Maintenance Reminders
Lease Expiration Notifications
Customers are contacted to inform them of their approaching lease term expiration.
CSI Survey Reminders
Customers are contacted as a reminder to return the manufacturers survey that they will be receiving.